Terms of Service

1. About these terms

These Terms of Service apply to the ParkSync app and platform provided by Zenith Hospitality Group. They describe the responsibilities of operators, staff, and customers using ParkSync. Any separately signed operator agreement controls if it conflicts with these terms.

2. Accounts and authorized use

Use ParkSync only for lawful parking and hospitality activities you are authorized to perform. Provide accurate account information, protect your password, and use your own account. Operators are responsible for assigning appropriate staff access and removing access when it is no longer needed. Notify support if you suspect unauthorized access.

3. Parking and vehicle services

ParkSync provides software for check-in, vehicle retrieval, parking sessions, and related records. The operator identified at your location provides the parking or valet service. Rates, hours, checkout times, zone restrictions, and location-specific parking terms apply to that service. Contact the location directly about vehicle damage, lost property, parking enforcement, or service disputes. These terms do not replace the location’s terms or waive rights provided by law.

4. Customer information and communications

Enter accurate contact, vehicle, and parking information. Operators and staff must collect and use customer information only for authorized purposes and protect it from inappropriate disclosure. Text messages, email receipts, and parking reminders depend on correct contact details and delivery by third-party providers. Customers remain responsible for observing their parking expiration time even if a reminder is delayed or not delivered.

5. Payments, tips, and subscriptions

Applicable parking charges, optional tips, subscription fees, and any agreed usage charges must be disclosed before payment. Payments may be processed through Square or another identified payment provider under that provider’s terms. Recurring billing applies only when authorized through checkout or an operator agreement. Contact support about ParkSync subscription billing or cancellation, and contact the parking operator about parking payments, refunds, and tip questions. No particular refund or payout is guaranteed by these terms; applicable agreements and legal rights control.

6. Acceptable use

Do not access another operator’s records without authorization, misuse guest information, upload unlawful content, falsify tickets or time records, interfere with the service, or attempt to bypass security controls. Do not use ParkSync to infringe another person’s rights. Access may be restricted when necessary to address misuse, protect users, or comply with law.

7. AI Help

AI Help provides general guidance about using ParkSync. Its answers may be incomplete or inaccurate; verify important instructions with your manager or support. AI Help cannot inspect live operational records or make app changes. Do not include passwords, payment card details, or sensitive guest information in chat. Follow your location’s procedures for urgent vehicle or guest safety issues.

8. Privacy and your information

Our Privacy Policy explains how information is handled. Operators remain responsible for their own collection and use of staff and customer information. Account deletion requests can be submitted through the account deletion page. Some records may need to be retained for legitimate business or legal obligations as described in the Privacy Policy.

Privacy Policy · Request account deletion

9. Availability and third-party services

ParkSync may be interrupted by maintenance, connectivity problems, or failures of payment, messaging, map, or other providers. Operators should maintain procedures for serving guests during outages. Features may vary by location, account, and role. ParkSync does not guarantee uninterrupted service or a particular business outcome.

10. Ownership

ParkSync branding, software, and platform content belong to their respective owners. Authorized users may use the platform for its intended purpose. You retain rights in information you provide and permit its processing as necessary to provide and support the service, consistent with the Privacy Policy.

11. Ending access and changes to these terms

You may stop using ParkSync at any time. Operators should contact support to address subscription cancellation or account closure; deleting an app does not cancel a subscription. We may update these terms and publish the updated date on this page. Material changes will be communicated where required. These terms do not limit protections or remedies that cannot be excluded under applicable law.

12. Contact

For questions about these terms, contact Zenith Hospitality Group at jbutler@myzenithgroup.com. You can also use Contact support.